Shipping Policy

Last Updated: August 2026

At Malsain (accessible via https://malsain.com), this page sets out exactly what happens between the moment you pay and the moment a parcel reaches your door. Rates, cutoffs, carriers, and what we do when something goes wrong are all here in one place.

Outerwear is often bought against a date. A cold snap is forecast, a trip is coming, the old coat has finally given up. That makes shipping timing worth being precise about rather than vague, so the estimates below are the ones we actually work to, and we would rather tell you early that a date is tight than let you find out late.

By placing an order you agree to the terms below. If your delivery situation is not covered here, email us at support@malsain.com before you order and we will tell you plainly where you stand.

Shipping at a Glance

Where We Ship

We ship to street addresses throughout the United States. We are not able to deliver to P.O. Boxes, APO or FPO addresses, or United States territories at present, and we do not ship internationally. If your address is one of the ones we cannot reach, write to us anyway before ordering and we will tell you honestly whether there is a workaround.

The Flat Rate, and Nothing Added to It

Shipping is $4.95 per order. A single jacket and an order of several coats cost exactly the same to ship, because the rate is per order and not per item. There is no fuel surcharge, no oversize charge, and no zone pricing. The $4.95 appears at checkout before you pay and it is the only shipping charge you will ever see from us.

Order Cutoff and Processing

Our order cutoff is 5:00 PM EST, Monday through Friday. An order placed before that on a business day enters the packing queue the same day. Anything placed after the cutoff, or on a weekend or public holiday, joins the queue on the next business day.

From there, orders are picked, checked, and packed within 1–3 business days of payment being confirmed. Each parcel is checked against the order before it is sealed, so a wrong size or a wrong color is caught here rather than by you. If a piece turns out to be unavailable after you have ordered it, we email you the same day and refund in full without waiting to be asked.

Transit and Total Delivery Estimate

Once a parcel is with the carrier, delivery usually takes 5–7 business days depending on distance. Counting processing and transit together, most orders arrive within 6–10 business days of being placed. If you are ordering against a specific date, tell us the date when you order and we will tell you whether it is realistic rather than hoping it works out.

Carriers and Tracking

We ship with USPS, UPS, and FedEx. The carrier is chosen by destination and parcel size rather than by preference, so the fastest route for your address is the one that gets used. A confirmation email carrying the tracking number goes out as soon as the parcel is scanned, and you can follow it at any point on our Order Tracking page.

Split Shipments

Occasionally two items in one order sit in different places in the packing area and go out separately. When that happens you receive a tracking number for each parcel and you are charged the single $4.95 once. Nothing is added for the second parcel.

Address Accuracy

Addresses are easy to mistype and easy to fix while the order is still with us. Send the correction to support@malsain.com and we will update it free of charge before dispatch. If the parcel has already gone, write to us anyway and we will contact the carrier on your behalf to have it intercepted or redirected. Changes made before dispatch are covered in our Cancel & Change Order Policy.

Undeliverable and Returned Parcels

If a parcel comes back to us as undeliverable, we email you as soon as it lands to work out what happened. You can have it reshipped to a corrected address, or refunded in full if you would rather not try again. We do not charge a second shipping fee to send it back out when the address problem was not something you could have prevented.

Lost or Delayed Parcels

If tracking stops moving for several days, or shows delivered when nothing has arrived, email us and we open the carrier trace ourselves rather than sending you to do it. It is worth checking with neighbors and the local depot in the meantime, because parcels marked delivered often surface there within a day. Where a loss is confirmed, we replace the order or refund it in full, including the shipping you paid.

Parcels That Arrive Damaged

Email us within 7 days of delivery with your order number and a photograph of the item and the outer packaging. Damage cases go to the front of the queue. You will be offered a replacement or a full refund including the original shipping charge, and in most cases there is no need to send the damaged piece back at all. Where we do need it back, we email you a prepaid return label that covers the whole journey. The full terms are in our Return & Refund Policy.

Delays

Delivery estimates are estimates, and weather, carrier backlogs, and peak season volumes all move them. When we can see that an order is running behind, we email you before you have to ask. If a delay has made the order pointless, tell us and we will cancel and refund it in full even after dispatch. Refuse the delivery at the door, or ask us to email a prepaid return label and send it back once it lands.

Holiday Schedule

We do not pack or dispatch on federal public holidays, and carriers do not collect on those days either. Orders placed over a holiday weekend begin processing on the next business day. Peak periods add a day or two to transit across all three carriers, which is worth building in if the order is time sensitive.

Returns and Cancellations

Sending something back is covered in our Return & Refund Policy, and stopping or altering an order before it ships is covered in our Cancel & Change Order Policy. Neither costs you anything in return postage.

Changes to This Policy

We may update this policy as carriers and rates change. The revised version appears here with a new date, and orders already placed are handled under the terms in force when they were made.

Shipping Questions

Anything about dispatch, carriers, or a parcel that is not behaving reaches us here.

Thank you for shopping with us, and for giving a good coat more than one winter.