Privacy Policy

Last Updated: August 2026

At Malsain (accessible via https://malsain.com), this Privacy Policy explains what we collect when you visit the site or place an order, why we hold it, who else sees it, and how long it stays with us.

Buying a coat online means handing over a name, an address, and a payment. That is a reasonable thing to be careful about, so this page is written to be read rather than skimmed, and it says plainly which parts of the process we never touch at all.

By using our website you agree to the practices described below. If a question about your own information is not answered here, email us at support@malsain.com and we will answer it directly.

Privacy at a Glance

1. Information We Collect

• Identification information. Name, email address, shipping address, and billing address.
• Payment information. Handled by PayPal. We receive confirmation that a payment succeeded and never see or store card or bank details.
• Order information. What you bought, when, and the history of the order including any return.
• Technical information. IP address, browser type, device type, pages viewed, and time on site.
• Correspondence. Messages you send us and the replies we send back.

2. How We Use Your Information

• Processing, packing, and delivering orders
• Sending order confirmations, shipping notifications, and return updates
• Answering questions and handling returns or complaints
• Detecting and preventing fraudulent transactions
• Improving the site, particularly the sizing information on listings
• Meeting tax, accounting, and other legal obligations

We do not sell, rent, or trade your personal information, and we do not send marketing email unless you have asked for it.

3. How We Share Your Information

• PayPal. To process payments and refunds securely.
• Carriers, meaning USPS, UPS, and FedEx. Name, address, and contact details so the parcel can be delivered.
• Service providers. Hosting, email delivery, and analytics providers acting on our instructions under confidentiality obligations.
• Authorities. Where disclosure is required by law or necessary to protect our legal rights.

4. Cookies

The site uses cookies to keep a cart working across pages, remember preferences, and understand which pages are used. What each category does, and how to switch off the ones that are not essential, is set out in our Cookie Policy.

5. Data Retention

Order records are kept for 7 years to satisfy tax and accounting requirements. Messages sent through the contact form or by email are kept for 12 months and then deleted. Technical logs are held briefly for security and diagnostics and are not linked to your order history.

6. Security

The site runs over an encrypted SSL connection and payment data goes straight to PayPal rather than through us. Access to order records is limited to the people who need it to run the shop. No system is completely secure and we will not pretend otherwise. If a breach ever affects your information, we will tell you rather than wait to be asked.

7. Your Rights

Depending on where you live, you may ask us to provide a copy of the information we hold about you, correct it, delete it, restrict how we use it, or stop sending you marketing. Email support@malsain.com and we will respond within 30 days. There is no charge, and making a request will never affect how we handle your orders.

8. Marketing Communications

We only send marketing email to people who have asked for it. Every message carries an unsubscribe link, and unsubscribing takes effect immediately. Order confirmations, shipping notifications, and return updates are transactional rather than marketing, so they continue regardless.

9. Children

The site is not directed at children under 13 and we do not knowingly collect their information. If you believe a child has provided us with personal information, contact us and we will delete it.

10. Third-Party Links

Pages here may link to sites we do not operate. Their privacy practices are their own, and we would encourage you to read their policies before sharing anything with them.

11. Do Not Track

Browsers send Do Not Track signals in different ways and no common standard exists for responding to them, so we do not currently respond to those signals. The cookie controls described in our Cookie Policy remain the practical way to limit tracking.

12. Changes to This Policy

We may update this policy. The revised version appears here with a new date, and material changes to how we use information will be flagged on the page rather than slipped in.

13. Privacy Questions

Questions about privacy, or a request about your own information, reach us here.

Thank you for shopping with us, and for giving a good coat more than one winter.